gaming Archives - Arise https://www.arise.com/tag/gaming/ Omnichannel Contact Center Solutions Fri, 05 Apr 2024 13:41:43 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 https://www.arise.com/wp-content/uploads/2023/09/favicon.svg gaming Archives - Arise https://www.arise.com/tag/gaming/ 32 32 Arise Gaming​ https://www.arise.com/factsheets/gaming-services/?utm_source=rss&utm_medium=rss&utm_campaign=gaming-services Thu, 04 Apr 2024 15:50:36 +0000 https://www.arise.com/?p=11218 Revolutionizing the Gaming industry with a flexible, on-demand workforce

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Arise Gaming

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Revolutionizing the Gaming industry with a flexible, on-demand workforce

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]]> Best CX Gaming Events to Hit in 2024 https://www.arise.com/blog/best-cx-gaming-events-to-hit-in-2024/?utm_source=rss&utm_medium=rss&utm_campaign=best-cx-gaming-events-to-hit-in-2024 Tue, 05 Mar 2024 19:20:13 +0000 https://www.arise.com/?p=10236 In the lightning-paced realm of customer experience (CX) and game development, there are a few epic events that truly shine in our best CX gaming events to hit in the 2024 lineup. These aren’t just gatherings; they’re an epicenter of groundbreaking innovation, mind-blowing learning, and endless networking opportunities for pros itching to smash the limits of game dev and customer engagement.

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Best CX Gaming Events to Hit in 2024

 In the lightning-paced realm of customer experience (CX) and game development, there are a few epic events that truly shine in our best CX gaming events to hit in the 2024 lineup. These aren’t just gatherings; they’re an epicenter of groundbreaking innovation, mind-blowing learning, and endless networking opportunities for pros itching to smash the limits of game dev and customer engagement.

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Game Developers Conference (GDC)

March 18 – 22, 2024 | San Fancisco, California

Why you need to go to our first :

Get ready for a mind-blowing lineup covering EVERYTHING game dev, from the artistry behind pixel-perfect visuals to the nitty-gritty of coding and business smarts. GDC 2024 is more than just a conference; it’s a journey through gaming history and a deep dive into preserving the magic that makes our industry tick. Plus, we’re tackling the tough stuff, from AI-powered player support to busting toxicity and battling burnout. Here’s what’s in store:

  • Summit Sessions that laser-focus on specific game dev skills and disciplines.
  • Workshops where you can roll up your sleeves and dive headfirst into hands-on learning.
  • Core Concepts Sessions that lay down the law on the fundamental pillars of game development.
  • The Independent Games Summit, where the underdogs shine and innovation reigns supreme.
  • And let's not forget the networking: one-on-one meetups, lightning-speed networking sessions, and more opportunities to connect than you can shake a joystick at.

GDC 2024 isn’t just about the future of gaming—it’s about shaping it. So, grab your controllers, charge up your laptops, and get ready to level up at the ultimate gathering for game devs and enthusiasts!

Check it out! – GDC’s official site

Game Quality Forum Europe

June 25 – 27, 2024 | Novotel Amsterdam City | Amsterdam

Why you need to go:

The Game Quality Forum Europe, brought to you by IQPC, stands out as a unique gathering dedicated to raising the bar for game quality and testing in our industry. Unlike sprawling, one-size-fits-all conventions, this event keeps it cozy, creating the perfect vibe for deep dives, idea sharing, and team-ups with top dogs in QA, localization, community engagement, and support. It’s a hotspot for QA pros, developers, and forward-thinkers to swap tricks, spot trends, and fine-tune methodologies for making games the best they can be, from brainstorm to launch day. Dive into a carefully crafted agenda featuring workshops, real-life stories, and plenty of hangout time to spark those game-changing conversations and learn from the best.

Check it out! – IQPC’s Game Quality Forum Europe

GamesCom

August 21 – 25, 2024 | Cologne, Germany

 Why you need to go:

GamesCom isn’t just an event—it’s THE event in the gaming universe! Every year, Cologne, Germany becomes the epicenter of all things gaming, drawing in a massive crowd from across the planet. It’s like a giant party celebrating everything we love about gaming, with the hottest games on display, insider talks from the industry’s biggest names, and a chance to connect with fellow gamers, developers, and publishers from every corner of the globe.

Get your hands on exclusive game previews and be among the first to try out the latest releases. Dive deep into industry insights with talks and panels featuring the top minds in gaming. Rub shoulders with a diverse crew of game devs, publishers, and enthusiasts, all hungry for the next big thing. And keep your finger on the pulse of what’s next in gaming tech and trends.

Check it out! – GamesCom 2024

This is why your boss needs you to go…

Networking Nirvana

Get ready to rub elbows with the who’s who of the gaming world at both events! From power lunches to lightning-speed meetups and casual coffee convos, the networking game is strong. Forge epic alliances, brainstorm with fellow innovators, and swap war stories with peers—it’s all about making those game-changing connections!

Career Power-Up

Get ready to level grind your way to success with workshops and sessions tailored for career advancement! From buffing up your portfolio to scoring that epic loot of a dream job, these events have got your back. It’s like finding a hidden treasure chest filled with career-boosting power-ups—time to unlock your next level!

Leveling Up with the Pros

Dive into the wisdom of industry titans at the forefront of their game! With a lineup that’s hotter than a fire-breathing dragon, get ready to absorb game-changing insights and strategies straight from the masters themselves. It’s like unlocking a cheat code for your career—no tutorials needed!

Innovation Extravaganza

Brace yourself for a mind-bending showcase of the coolest tech wizardry at GDC and the freshest QA trends at the Game Quality Forum. It’s like stepping into a virtual treasure trove of groundbreaking solutions and services that’ll level up your game faster than a warp pipe!

The Bottom Line:

 

In the quest for top-notch customer experience and game greatness, the Game Developer’s Conference, Game Quality Forum Europe, and GamesCom are can’t miss events.  Level up your skills, forge legendary connections, and grab the tools you need to conquer your career, whether you’re a battle-hardened pro or just starting your journey. It’s your ticket to leveling up in the game dev world and mastering the art of customer experience—so don’t let this opportunity slip through your inventory!

Ready to elevate your CX game?

While you’re prepping for the ultimate gaming events, why not level grind with the Arise crew? Our CX wizards are itching to dish out game-changing tips and strategies that’ll take your player experience from ‘meh’ to ‘wow!’ Whether you’re seeking to revolutionize player support, nail down localization, or fine-tune your quality assurance game, our squad has the skills to help you dominate the leaderboard!

Join us! Dive into the action and schedule a meetup with one of our Arise team members at GDC or the Game Quality Forum Europe. It’s time to kickstart your journey to reshaping the future of gaming CX—let’s make it happen!

Schedule a time to meet with our gaming experts!

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John Pompei
SVP of Gaming
Customer Success

John is responsible for Customer Success and Operations for Arise Gaming and Arise Consulting services. John has been recognized as a CX thought leader, developing strategies, and implementing solutions for customers across the globe. His ability to blend the use of technology with the human element, has enabled him and his teams to be recognized for excellence in customer experience and support.

Schedule a time to meet with our gaming experts!

Subscribe to receive gaming industry insights & exclusive content

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]]> Outsourcing Gaming Support: Why It’s a Game-Changer​ https://www.arise.com/blog/why-your-gaming-studio-should-consider-outsourcing-support/?utm_source=rss&utm_medium=rss&utm_campaign=why-your-gaming-studio-should-consider-outsourcing-support Mon, 29 Jan 2024 17:11:35 +0000 https://www.arise.com/?p=9245 This blog post delves deep into why outsourcing gaming support can be a monumental shift for your game studio. From player support to localization services, read on to know how outsourcing can make your gaming world better.

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Outsourcing Gaming Support:

Why It's a Game-Changer

The gaming industry has evolved beyond just gameplay; it’s now more than ever about the entire experience with the brand, from start to finish. With player demands skyrocketing, studios are often left in a scramble trying to balance game development with effective player support. That’s where outsourcing steps in, offering a slew of advantages like cost-efficiency, top-notch player support, game testing, and more.

arise_gaming_white_logo

What Does Outsourcing Gaming Support Entail?

Outsourcing gaming support is not just about offloading customer service; it encompasses a wide range of services:

  • Localization Services
  • Player Support
  • Community Moderation
  • VIP Services
  • Game Testing and Quality Assurance
  • Consulting Services
  • AI Solutions
male_gaming_player_character

Localization Services

Entering new markets? Outsourcing localization services can translate your game into over 50 language pairs, expanding your global footprint. This service goes beyond just text translation, including nuances such as context, idioms, and cultural references.

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Player Support

An outsourced contact center can provide robust support to address any player issues, from game activation to gameplay problems. These services often cover all channels like email, chat, social, and voice support. So you keep the players engaged while your team focuses on new content or crafting the next big game.

Learn More
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Community Moderation

Online gaming communities are vibrant but can quickly turn toxic. Content moderation keeps the player environment healthy and safe by proactively managing risks, fraud prevention, and addressing player wellness. It also aims to reduce churn by engaging players even more and making them hyped about new content, events and updates.

Learn More
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VIP Services

For those high-value players and top-spenders, VIP services can go the extra mile. Think of it as a concierge service for your top-tier players, covering specialized support services and even exclusive in-game offerings, to make them even happier about playing and making purchases.

Learn More
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Game Testing and Quality Assurance

While your team is building those jaw-dropping graphics, addictive mechanics, and breathtaking storylines, an outsourcing partner can ensure there are no bugs or performance issues, conducting rigorous game testing and quality checks. Outsourcing it gives you flexibility and cost-efficiency that couldn’t be achieved in-house.

Learn More

Consulting Services

If you’re not sure where to start or looking to scale, consulting services can provide tailored solutions, from traditional player support to advanced anticipatory customer experience (CX).

AI Solutions

Applying the power of AI to your Quality Assurance and Player Support workflows is the next big thing. Forget about chat-bots, re-emerging bugs and frustrated players – proper AI back-end integration will help your QA and Support agents to be more organized, efficient and helpful than ever.

Real-World Applications: Case Studies

Trusted by big names like Warner Brothers outsourced support services have proven their mettle. For example, Arise Gaming, a leader in the field, has scaled programs for both mainstream and indie titles over the past decade. Their community management and player support services have helped developers manage their communities in multiple languages vastly increasing player satisfaction and dropping costs per support ticket. Check out Arise Gaming Case Studies for more insights.

The Perks: Why Outsource?

Cost-Efficiency:
Save big on operational costs.

Expertise:
Leverage industry experts who know gaming inside out.

Global Reach:
With servicing provided in the United States, Canada, the UK, Jamaica, and India, you’re well covered.

Quality:
Professional quality checks and player support systems in place. 

Wrapping Up

So, the bottom line? Outsourcing gaming support offers a comprehensive, cost-efficient solution for game studios aiming to balance high-quality game development with exceptional player support. From player engagement to quality assurance, it’s all covered.

John Pompei
SVP of Gaming
Customer Success

John is responsible for Customer Success and Operations for Arise Gaming and Arise Consulting services. John has been recognized as a CX thought leader, developing strategies, and implementing solutions for customers across the globe. His ability to blend the use of technology with the human element, has enabled him and his teams to be recognized for excellence in Customer Experience and Support.

Schedule a time to meet with our gaming experts!

Subscribe to receive gaming industry insights & exclusive content

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]]> Arise Gaming​: VIP Services https://www.arise.com/factsheets/arise-gaming-vip-services-enhancement/?utm_source=rss&utm_medium=rss&utm_campaign=arise-gaming-vip-services-enhancement Wed, 06 Dec 2023 16:03:22 +0000 https://newsite.arise.com/?p=4836 Proven VIP relationship management that generates in App Purchases
and Life Time Value

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Arise Gaming

VIP Services

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Proven VIP relationship management that generates in App Purchases and Life Time Value.

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]]> Arise Gaming​: Community https://www.arise.com/factsheets/arise-gaming-community-moderation-support/?utm_source=rss&utm_medium=rss&utm_campaign=arise-gaming-community-moderation-support Wed, 06 Dec 2023 15:58:33 +0000 https://newsite.arise.com/?p=4834 Ultra flexible moderation support that fosters safety, sentiment, and trust.

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Arise Gaming

Community

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Ultra flexible moderation support that fosters safety, sentiment, and trust.

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]]> Arise Gaming​: Game Localization https://www.arise.com/factsheets/arise-gaming-localization-emotional-accuracy/?utm_source=rss&utm_medium=rss&utm_campaign=arise-gaming-localization-emotional-accuracy Wed, 06 Dec 2023 15:52:46 +0000 https://newsite.arise.com/?p=4831 Reduce tickets and keep players
in the game with testing and
quality assurance from Arise Gaming

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Arise Gaming

Game Localization

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Capturing the intended emotions, humor, and passions from the original version is of paramount importance.

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